KZ EDX

Which countries do you ship to?

We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.

*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.

This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.

How much does shipping cost?

We have two shipping methods - Standard Shipping and Express Shipping.

Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 269USD, Express Shipping is free*.

*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.

Shipping fees exclude import taxes or processing fees that might be applicable for your country. Linsoul is not responsible for any form of such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the returned parcel. For parcels that have been destroyed instead of being returned to us, no refund will be processed.

Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs.

For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to.

Please contact us before placing an order, should you have any queries regarding shipping.

How long does it take to process my order after it is placed?

For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products. 

Customized items will take a longer time. Please contact our staff for more information.

On normal non-sale days, once your parcel has been shipped out:

• For Standard Shipping, it takes about 2-3 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country and its customs. The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.
• For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.

*Note: Timings might be affected due to festive seasons or other unforeseen circumstances

What happens if the parcel has been shipped but not delivered?

1. First, kindly contact your local courier using the local tracking number.
   If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
   For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
   For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
2. Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
   • Wrong address or phone number provided by recipient
   • Recipient was uncontactable when courier company contacted
   • Refusal to sign for the package by recipient
   • Lost or damaged parcel because recipient opted for “no-signature delivery”
   • Refusal to pay for the local tax/processing fee by recipient
   • Refusal to provide supporting documents for custom clearance by recipient

Who will pay for my import tax/custom fees?

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.

Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the shipping cost incurred.

How do I get help for my order?

For faulty/missing items, please send an email to support@linsoul.com to process warranty. In your email, please choose an appropriate Subject Title. Kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.

For other queries, the fastest way to contact us is via our website or Discord

How do I order Custom In-ear Monitors (CIEMs) on Linsoul?

Please kindly check the following guide first: CIEM Ordering Guide

Do I get tracking details for my order?

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

What shipping companies do you use?

We collaborate with these courier companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
Express Shipping: DHL Express, FedEx and SF Express