Hello there.
First, thank you for the feedback.
You informed us that a set of your ribbons were not working well only after receiving the headphones for more than a month. As such, we could only request to have it returned to us for a check because GoldPlanar, the manufacturer, did not allow us to sell the ribbons separately.
As mentioned, please understand that we are not the manufacturer, but GoldPlanar's distributor.
Before you contacted us, we already received a few feedback from our customers about their concerns as well, and had relayed their messages to the manufacturer accordingly.
Moreover, a reminder is stated on our website so that to all our customers would be aware that replacement ribbons will not be issued due to accidents and improper installation by the user. Additionally, we also attached a video on how to properly install the ribbons and published it on our SNS platforms.
Without the manufacturer's approval, the ribbons cannot be sold separately. However, after much negotiation with them again, they have given their approval to sell the ribbons separately now.
We hope that clarifies.
If you still think that we have provided a poor service, we regret to inform you that we have done our very best to resolve this issue and there is nothing more that we can do.
Thank you very much.
With Kind Regards,
Linsoul Team