THIEAUDIO was launched in 2019 as a creative endeavor of Linsoul Audio. The goal of THIEAUDIO was to serve as a creative platform for gathering the best teams of engineers to inspire revolutionary audio products for audiophiles and professionals alike. For each project, we hand select the most innovative and renown engineers in his or her field to oversee the design, engineering, and manufacturing of the products. Gathering the momentum from the success of the THIEAUDIO Phantom planar magnetic headphones, as well as the Voyager, Legacy, and Signature series In-Ear Monitors (IEM’s), we are committed to the continual expansion on the limits of high-fidelity audio. We welcome you to join us and experience excellence in musical performance.
The Signature Series lineup of THIEAUDIO represents the pinnacle of our R&D skill sets, combining both the latest technology and innovative engineering to bring together top of the line IEM’s. The first two Signature Series models, the Monarch and Clairvoyance, were hailed globally as among the best IEM’s on the market. Following this success, we are proud to release two new twins tribrids: the Excalibur and Oracle.
The Excalibur and Oracle utilize the latest driver technology from the Danish manufacturer, Sonion - the Electrostatic (EST) tweeter. The EST driver features an ultralight membrane in a small tweeter chamber that is powered by an independent transformer to extend the in-ear monitor’s treble range up to 80kHz. In reality, the utilization of these drivers effectively enhances the extreme-treble response and thereby provides a protracted treble decay, a more airy atmosphere, and enhanced sound resolution. The correct implementation of EST drivers can make normal balanced armature driver earphones seem dull and lackluster in comparison.
THIEAUDIO Excalibur: The Legend Continues
The Excalibur is a 2EST+2BA+1DD tribrid design IEM, featuring three different classes of drivers matched based on their unique functional properties. In short, the tuning of the Excalibur can be described as “exciting”. Featuring powerful bass and crisp high’s, the Excalibur puts out an incredible sound that makes any genre sound its fullest and best. We recommend the Excalibur to those looking for a fun and enjoyable hifi listening experience.
The subbass and bass of the Excalibur is powered by a new 10mm polycarbonate dynamic driver to produce a deeper and more impactful low-frequency sound distribution. The driver has been further optimized with stronger magnets to increase its speed and response. We have chosen a customized American Knowles DFK series balanced armature (BA) drivers to reduce the total harmonic distortion (THD) in this fundamental region of the frequency spectrum, and because of its excellent pinna gain placement. Combined with our tuning capabilities, we are blown away by the performance of our new BA driver selection, and believe they will be an instant crowd pleaser. More importantly, these BA drivers match perfectly with the tonal characteristics of the Sonion EST drivers, creating a natural synergy that brings out impeccable detail retrieval, spacious soundstage, and an airy atmosphere.
Despite the sonic advantages of EST drivers, their relatively low sound output volumes mean that the tuning requires special engineering to balance out all of the drivers to make the EST drivers heard. Our prior experiences working with these drivers have honed our abilities to precisely calibrate all of the drivers in the system to best bring out the EST drivers. We believe that the Excalibur is among the very few IEM’s in the market that fully takes advantage of the full potential of EST drivers, and you’ll benefit from the crisp treble extension that is incomparable with any other drivers out there.
Foam Eartips x3 Pairs(S/M/L)
Carrying Case x1
This product is in Pre-order period. Pre-orders are provided for items that have not reached us and will take some time to be shipped out.
Pre-order Period: 4 weeks
- No cancellation of orders once ordered.
- All orders to be shipped out sequentially.
As a slight basshead the Fh3 have served me very well for almost a year, but I decided it was time for an upgrade. After dozens of hours of research I opted for Thieaudio Excalibur as my hopeful upgrade. Compared to the Fh3, I can't describe how big the difference is! The Excalibur has much more bass impact and volume (both sub and mid) so the slam and rumble of the Excalibur is unreal chest-throbbing levels of bass. The mid's have much more texture and are somehow never harsh or sibilant. Apart from the insane bass, the treble is where these iem's truly shine, with incredible sparkle and a wide soundstage that make every song sound completely different, by making everything sound almost 3d-like with lots of depth and layers. I can literally listen to the Excalibur all day and it never really gets fatiguing as there is no harshness or sibilance despite being so detailed! The one downside with these iem's is that it took me a whole day to find the right tips for these as the nozzle is very wide! But that may just be for me. Overall, I couldn't be more happy!
Got the Monarch. Took quite a lot of equalization to suite my taste, but now I absolutely love it. My friend borrowed me the excalibur. IT'S NO MATCH TO MONARCH. If you can afford the 150 bucks extra, don't buy this.
Very disappointed Clarity wasn't good no punch it wasn't that clear it was over $500 way to price Lee he come out with good products but this one no with cost very disappointed
I used my THIEAUDIO Excalibur for a month and found that there was something wrong with my left earphone. I sent it to test and confirmed that DD on my left was disconnected. I used it carefully and didn't fall. Professionals said it was a DD quality problem. So I hope to get a solution, return or repair. Please recover as soon as possible. Thank you.
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.