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We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.
*Note: We can only do Standard Shipping for the UK, India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free, while Express Shipping via DHL Express is 10-35USD depending on your country. If your order is over 200USD, DHL Express Shipping is free*.
For many European countries, we offer a tax-paid Standard Shipping method via Yun Express.
*For some countries, DHL Express is only free for orders above $239USD. Large items such as headphones (e.g. HarmonicDyne Zeus, Gold Planar GL2000, and etc.) are exceptions as well.
Shipping fees exclude import taxes or processing fees that might be applicable for your country, unless you have selected the tax-paid option. Linsoul is not responsible for any form of such fees.
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the shipping cost incurred.
For faulty/missing items, please send an email to firstname.lastname@example.org to process warranty. In your email, please choose an appropriate Subject Title. Kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
We collaborate with these courier companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
Express Shipping: DHL Express and SF Express