Hello there,
We are sorry that the product you purchased from us turned out to be defective.
Linsoul offers a 1-year warranty coverage for our products (excluding carry cases, ear tips and other accessories). Linsoul offers a 3-month warranty for cables and adapters. Warranty period starts from the date of purchase.
We have found that your order has exceeded our warranty period, so we are sorry that we cannot provide you with repair services.
We asked the manufacturer after knowing the problem with your product, if it can be used normally after bonding, we sincerely recommend that you continue to use it by bonding it.
At the same time, we also express our apologies to you for the quality problems of our products. We will feedback to the manufacturer to make the products better and better in the future, and strictly check the quality of the products.
Thank you for your support and understanding.
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