Due to current difficult times, shipping companies including DHL are giving priority to first need items. This might cause a delay in your shipment delivery in both express and standard options. Please contact us if you have any questions regarding your order.

Return Policy

7-Day Return Policy

You may return any non-customized and non-sales product that is sealed, within the 7 days upon receiving it. For items that are damaged, incorrect, or faulty upon delivery, Linsoul will cover the shipping cost. Please contact support@linsoul.com within the 7 days.

A restocking fee (35% of the item’s retail value) will be charged after 7 days. This also applies to packages that have been opened but are still working well. Please contact support@linsoul.com to process your request. After receiving and checking that the item is in good condition, you will receive an e-mail notifying you that the remaining 65% of amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

*Note: All customized products (including faceplate designs) are non-refundable and cannot be returned to Linsoul. This also applies to items such as carry cases, cables, ear tips and other accessories, due to hygiene purposes.

Warranty Policy

Warranty Period

Linsoul offers 1-year warranty coverage for our products (excluding carry cases, cables, ear tips and other accessories). Please contact us via support@linsoul.com, should you encounter any issues.

*Warranty is not applicable under certain circumstances; please read the segment below.

Defective Products

Linsoul Warranty covers any factory defects that might affect the proper functionality of your purchase. It does not cover any man-made damage due to human error, negligence and etcetera (please read the following paragraph for more details).

If your product is defective, please follow the instructions:

  1. Send an E-mail to linsoultech@gmail.com with an appropriate Subject Title
  2. Provide your order number and state your issue clearly
  3. Attach photos and videos to show that your product is faulty

Once we have confirmed that your item is defective, a replacement unit will be sent to you. We might require you return the defective unit to Linsoul in exchange for a replacement.

In general, Linsoul will cover the shipping cost for defective items within the first 15 days upon delivery. However, for items that are found to be faulty after 15 days and you are unable to provide a solid evidence to show its defectiveness, you have to ship the item back to Linsoul first. Once it is checked and verified for factory defects, your shipping cost will be refunded.

*Note: Warranty coverage procedure may vary depending on the product and issue itself. Should you encounter any issues, immediately contact support@linsoul.com. Failure in doing so and worsening the condition of the product may limit or void your 1-year warranty.

Incorrect / Missing Item(s) Upon Delivery

Upon receiving your parcel, please confirm the contents of the package and ensure that it is in good condition before signing for it.

If your product is defective, please follow the instructions:

  1. Send an E-mail to linsoultech@gmail.com with an appropriate Subject Title
  2. Provide your order number and state your issue clearly
  3. Attach photos and videos to show that your product is faulty

Once the issue has been confirmed, we will arrange for a replacement or refund (where applicable). For incorrect products, Linsoul will decide whether or not you need to return the wrong item. We will either provide you with a shipping label or reimburse you the shipping fee after receiving and checking that the product is working well.

Warranty Not Applicable When:

  • Damage of product is due accidents, user negligence, dismantling, waterlog, mishandling, mismanagement, abuse, improper installation, vandalism or modifications.
  • Products are sales, giveaway or prize items.
  • Products are not purchased from https://Linsoul.com (i.e. Aliexpress, crowd-funding campaigns, Amazon and etc.).
  • Products wear and tear over time.
  • Users do not follow the “User Guide”, instructions or other additional safety, use, or warnings included in the product materials.
  • Products are used commercially.
  • Unsupervised use of product by children under 18 years of age.
  • Products have been modified or repaired by people not authorized by Linsoul.
  • Products become faulty due to poor weather conditions or any natural disaster.
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