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Free standard shipping to most countries
Free express shipping on orders over $270*. Enjoy free tax and duty paid to most countries. Please refer to our shipping FAQ to see if you apply.
Covid-19 Shipping Delay Notice
Linsoul Audio is the authorized distributor. All products are authentic and genuine.
Worldwide Free Shipping
We are located in China but send our products worldwide for free. T&Cs apply.
1 Year Warranty
We provide 1 year warranty for the all products except the cables*.
What`s the difference with X3
xDuoo X3II is overall upgrading version based on X3, which has a good reputation in the past generation. It adopts IPS high-definition full-angle display screen with clear picture quality, and matches 7H hardness toughened glass to effectively prevent shaving. It supports most of the popular lossless audio formats and up to DSD128 high-definition sampling rate songs at 384 kHz/32 bit. This product has added Bi-directional 4.0 Bluetooth transmissions, can connect with Bluetooth headset, also connect with mobile phone Bluetooth for decoding to improve the sound quality of mobile phone. At the same time, the HIBY LINK function is also added, which can also be used to control the device through the mobile phone. The USB port also has the Bi-directional function, that is, it can output the USB audio & video, and can also connect the computer USB port as the USB DAC function, which greatly increases the playability. The product has a lot of fun and is worth owing.
Speak with chip
The professional-grade AK4490 is used as the DAC chip, only to make the music more realistic, the sound field more wider, and the resolving power more stronger, so you can feel the shock value of the HD sound quality! Adopt the HIFI chip OPA1652+LMH6643 from TI as power amplification, low distortion, low noise, rich details, and huge thrust.
Support the lossless audio formats
Support DSF, DFF, ISO suffix DSD audio format, up to DSD128 Support DXD, FLAC, APE, WAV, ALAC, AIFF lossless audio formats, up to 32Bit/384KHz Support MP3, AAC, WMA and other music formats Support CUE, M3U, M3U8 files Support album cover display as well as lyrics display
10 sections of EQ, 18 kinds of sound effects
Choose your own sound mode based on your own preferences. In addition to the common settings of audio adjustment, there are 10 custom EQs for you to adjust. The rational use of 10 professional equalizers only brings more pleasing sounds, thus alleviating the lack of the headphone frequency response and making music more balanced.
Bidirectional Bluetooth 4.0
Can be used as a sound source to transmit lossless Bluetooth music signals, connected with Bluetooth headphone, speakers or car player by turning into digital turntable to let you enjoy wireless restraint Can be connected with a Bluetooth of mobile phone by tuning into a Bluetooth decoder to solve the difficulty of finding music resources and let you enjoy HD sound quality while playing mobile phone.
Hiby Link function
Download HiBy music APP from mobile phone, connect HiBy with X3 II LINK, on which you can play songs, browse songs, adjust the volume, create a new file list and operate other functions, conveniently and quickly, without having to take out the player, you can operate X3II with your mobile phone which you can play safely, and users¡¯ experience is greatly improved.
Bidirectional USB port, USB DAC Function
Connecting to computer USB not only can copy songs, but also can be used as USB DAC decoding to improve the sound quality of computer output. It is ideal for listening to music and watching movies.
USB Audio Output Function
Support USB AUDIO output function Support DOP, D2P output mode, you can connect decoder as digital dial Support USB OTG to read and play music files form U disk.
In-car play mode
Support car play mode, through the connection with the car USB, X3II can follow the start of the car to start playing music and stop automatically when the car is off, provide your car Hi-Fi sound source, so that your car is also HIFI, and you can enjoy good music at any time while driving on the road..
256G TF Card Extension
By adding TF card to expand storage space, maximum support 256GB TF/Micro SD card, it can store about 6400 single lossless songs with 40MB, and make you daily listen to music freely.
High-grade Aluminum Alloy CNC Processing
The use of high-grade aluminum alloy with precision CNC Integrated processing molding, the adoption of sandblasting process for surface with both texture and hand feel, moderate body weight and excellent grip..
WHAT'S IN THE BOX
This player is amazing for its modest price. It has lots of really useful features, and it does almost everything it should. It has plenty of power (enough to comfortably drive Beyerdynamic DT 770 and DT 1990), the UI is simple and fast (although I do recommend upgrading to Sinux firmware), the build quality is great for such a cheap product (in fact, it's great regardless of the price), and it sounds great. It actually sounds almost as good as my Schiit Modius > Topping A90 chain with the DT 1990. That makes it a great portable DAC/amp for some more demanding headphones. I tested using it as a transport with the Modius, it worked as advertised. It also worked as a DAC for my PC, and I could use it as a USB drive in OTG mode. I also tested aptX transmission, which worked.
However, it has some issues. The noise floor is quite audible with IEMs, the Bluetooth connection isn't the best, and it sometimes glitches out and the screen stops working or the music stops playing, which requires a restart. I couldn't get music to play from my phone to the player, even though playing over Bluetooth to my TWS worked and HibyLink works with my phone. The EQ is only there to check a box, it sounds muddy and veiled in practice. The pre-applied screen protector is very soft and it got scratched up just from me putting the player into an empty pocket.
Overall, it's a great device to get some really impressive "hard" features for little money, but the compromise is the lack of a lot of "soft" features. If that's what you want, this is the perfect device for the money.
This player is capable of running open-source Rockbox firmware, but with either the stock firmware or with Rockbox, the player has a noise floor that is very apparent when paired with sensitive IEMs.
Our Shipping Process
If everything goes right our system will automatically generate your order and send you a confirmation email. If you don't receive the confirmation email please double-check that it wasn't automatically stored in your spam or promotions folder.
ORDER PROCESSING3 Working Days*
Most of the items you see are in stock and ready to be shipped after 3 working days. If you plan to order a custom (Design or Fit) product, a pre-order, or a made to order item processing times may change on item to item basis.
Standard Shipping15 to 30 Days.
Standard shipping is offered free worldwide for orders under $269 USD (with some exceptions), but please consider that delivery times may vary considerably depending on your country, up to 90 Days.
Express Shipping3-6 Working Days.
Most items over $270 include free express shipping (DHL or similar). If your order total is under $270 you can manually add Express Shipping at the checkout page for $15.00 - $35.00USD
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the two-way freight charges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. No refund will be processed for such cases.
Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.
For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments.
Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
- First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
- Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
1) Send an email to support@Linsoul.com with an appropriate Subject Title
2) Provide your order number and state the issue clearly
3) Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
What shipping companies do you use?
We collaborate with these courier companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
Express Shipping: DHL Express, FedEx and SF Express
Last updated: 1 November 2022