Why Gold Planar
Gold Planar uses all of its years of knowledge and experience to design proprietary in-house planar magnetic diaphragm drivers that exceed the performance values of modern day standards. Gold Planar drivers are used by other manufacturers of top-end headphones, and are often regarded as the best in class. Given all of the conditions, Gold Planar has gone beyond to create their own HiFi world. Here, you are expecting a brand-new concept for HiFi headphone with this true aluminium ribbon driver headphone-GL1200. You can enjoyh thick and powerful bassline, rich mids, and airy and transparent trebles of this GL1200 headphone.
True Ribbons for A Reason
The GL1200 is the first True Ribbon headphone from Gold Planar. Highly specialized ribbon drivers are made from aluminium and were developed to reproduce 15Hz to 40kHz bandwidth in order to eliminate the need for sealed chambered bass. In this case, this design allows for open-air baffles (both front and back) for a true full-frequency soundfield..
Ergonomic Design for Supreme Comfort
Being professional but doesn’t mean being bulky. The headphone is designed with a soft leather headband and comfy earmuff. It eliminates the pain caused by inflexible material and also provides good seal. It can be worn comfortably for hours at any listening level
Exquisite Mesh Panel
This headphone features well-built mesh panel and exquisite accessories. Despite the outstanding aluminium ribbon driver, it also comes with a hard case to fully protect the headphone from damage while transportation. You can storage it securely and carry it anywhere you want
- GL1200 stock cable
- Impedance adapter
- Impedance converter
- One pair of replacement ribbons
Bliss worthy all the aggravation -buy the best amp and you will transport yourself to the best listening experience ever - just remember to buy extra ribbons and be prepared to keep volume lower than normal - see the reviews on head-fi https://www.head-fi.org/showcase/gold-planar-gl1200.25000/reviews
I feel like these are quite good for the money. I wouldn't pay more though. This is a headphone for those that prefer wide speaker type staging and thick and bold sound over. What I love about these are the comfort and the tuning. They're quite linear and neutral, just the way I like. My only complaint is they aren't super fast. No they do not beat estats in speed or detail. Don't believe those reviews. But they do things different for sure. They have much better bass and sound thickness. Considering the next step up is Raal at 2-3x the price, this is a much better buy.
I have since had to replace my ribbons because the old ones stretched to such an extent that they were physically hitting the inside of the housing, but they did send the replacements to me for free. If you burn them in for a 120 hours like I did, don't expect to get another 100 hours out of them before they are useless. But this was the absolute killer, my resistor box literally started smoking! Smoke started pouring out of the front of the unit and was hot to the touch. Thankfully I was sitting at my desk with them on when it happened. I asked to have them send me a return label and they refused to pay for it and wanted me to pay for the return back to China! They sounded fantastic in the beginning (after burn in) but that was very short lived and not worth having your home possibly burnt down in the process. I will never buy another product for Linsoul despite what their policies say. They are a cheap money grabbing company. Do not buy these! You have been warned!
Thank you for the feedback.
Your GoldPlanar GL1200 was delivered to you 4 months ago.
We do not know why the resistor box started to produce smoke.
However, you would have to send the item back to us so that we can hand it over to the manufacturer, GoldPlanar, to check and fix it.
Our Return and Warranty procedure has been clearly stated under our 'terms and conditions', which all customers have to read and acknowledge before purchasing our products.
Therefore, a shipping label was not provided to you when you contacted our support e-mail.
We hope that clarifies.
With Best Regards,
Do not buy these.
They sound good, but if you have any problems with the ribbons, the company will not take care of you and you will have a very expensive piece of plastic in the end.
I got 2 sets of ribbons. Only 1 set is working. They are very fragile and even the one set I have are beginning to vibrate.
Asking for replacement is insanely difficult and the customer service rep is trained to fight you all the way through.
Not the kind of service that is expected for $1500 headphones.
Go look at store reviews on head-fi or other hifi websites. The customer service is notoriously bad and people have lost lots of money buy their products which end up not working in the end.
I hope my existing pair of ribbons last a long time, but these are know to be very delicate and moving your headphones around in certain ways might damage them, etc. Which is what I think happened to mine (damaged during transit).
The ribbons come in this plastic case the ribbons kind of move around in them.
I'm done with this company, they ruined the experience for me.
First, thank you for the feedback.
You informed us that a set of your ribbons were not working well only after receiving the headphones for more than a month. As such, we could only request to have it returned to us for a check because GoldPlanar, the manufacturer, did not allow us to sell the ribbons separately.
As mentioned, please understand that we are not the manufacturer, but GoldPlanar's distributor.
Before you contacted us, we already received a few feedback from our customers about their concerns as well, and had relayed their messages to the manufacturer accordingly.
Moreover, a reminder is stated on our website so that to all our customers would be aware that replacement ribbons will not be issued due to accidents and improper installation by the user. Additionally, we also attached a video on how to properly install the ribbons and published it on our SNS platforms.
Without the manufacturer's approval, the ribbons cannot be sold separately. However, after much negotiation with them again, they have given their approval to sell the ribbons separately now.
We hope that clarifies.
If you still think that we have provided a poor service, we regret to inform you that we have done our very best to resolve this issue and there is nothing more that we can do.
Thank you very much.
With Kind Regards,
Linsoul has finally stepped up once again to Gold Planar and is sending a replacement of the original defect replacement ribbon and I could not be happier. I seriously love the gold ribbons installed best and was relieved to hear they would honor the replacement of both. Not worrying about future issues is a huge weight lifted- I think Gold Planar is trying to accommodate their growing pains of selling so many units and is doing the right thing- I still think these are the finest headphones I ever heard at any price but with many quirks- but all worth while in the end. Highly recommended and Linsoul is back on top for service.
Out of the box these sound terrible. It wasn't until around the 90 hr mark before they loosened up quite a bit. After 120 hours of burn in they sing like no other. They need thicker pads so your ears don't touch and vibrate when bass intensive songs play.
Hybrid Llano Trinity 300 Amplifier, Audio Research Hybrid Preamp, Yggdrasil 2, XLO cables
I wrote an extensive review on head-fi and I have to say these are my favorite open back headphones I ever heard at any price. Linsoul was great too as they accommodated a damaged ribbon I mistakenly blew on while looking at the ribbon (I was drinking wine and decided to look at the ribbon) silly me- but Linsoul stood behind their customer and replaced the ribbon - they are excellent people at Linsoul. About the ribbon- they are durable but like sticking your finger in a dynamic driver- they can be misshaped by you so do be careful - my suggestion do not blow or touch the driver if you decide to slide the cover off and take them out and certainly don't do it while drinking wine! These are very durable and interchangeable when new drivers come out- and the user can replace them easily without tools. My head-fi review is under my name- I paid full price from Linsoul and made zero money from my review- all I can say is I love my purchase and will not be selling these any time soon. They are going to get a lot of use and be an iconic statement in my collection- one that makes music sound like no other headphone I own- closer to the Magnepan ribbon speakers I own. I love the sound and 3d image- nothing comes close. I do use a large B&K Amp and a Adcom Amp and at this time I think the B&K sounds better- it's not a big deal having the amp since most headphones require a amp anyway. Yes its a big amp but the payoff and reward of all the difficultly comes in a sound that is addictive like no other. Highly recommend this GL1200 and Linsoul. Thank you! -John Massaria
Gold Planar have absolutely blown my other headphones away. First the GL2000's (which I love) then these GL1200's. These are another level. You have to have a fairly powerful speaker amp to run these. I use 240W into 4 ohms and it is more than enough but I would not want less than a real 120W into 4 ohms. I could ramble on about the amazing sound but all you need to know is that they just sound like music. These are my end-game headphones.
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.