Be an audiophile in high fashion.
Utilizing an all-new zinc alloy chassis for a smooth fine body. The small, light device even more comfortable in the hand thanks to the gentle curves befitting a HiBy family member.
Supports streaming audio
Supports internet radio and TIDAL music streaming. Be connected to your music from anywhere! (Qobuz streaming will come in the future.)
ES9218 HiFi audio chipset
Supporting up to 32bit / 384kHz and DSD128, the R2 uses this audio chipset for greater decode ability and lower noise and distortion. Hear the difference.
mp3, wav, ape, flac, dsf, dff, iso, cue, WMA, ogg, aac, opus, aiff etc. all supported.
4x unfold of MQA files, giving master-tape quality audio re-constitution, richer replay of the sound as intended—it's a take-you-to-the-concert / studio experience!
Dual HiRes accreditation
HiRes & HiResWireless Doubly audio-quality assured!
Supporting UAT for HiFi Bluetooth
UAT--Ultra Audio Transmission. Developed in-house by HiBy, this new Bluetooth codec supports audio transmission at up to 192kHz, data bandwidth up to 1.2Mbps, and can even optimize transmission according to music content. .
Bluetooth 5.0 .
Supporting both Bluetooth transmission and reception for the greatest “ease-of-play”! Supporting UAT, LDAC, aptX, AAC, and SBC Bluetooth audio transmission and UAT, LDAC, AAC, and SBC reception.
Supporting 5GHz WiFi.
For the speediest streaming, WiFi audio, and data transmission/reception.
HiByOS takes on everything .
HiByOS is a bit-perfect audiophile operating system developed in-house by HiBy. Designed from the ground up for optimum audio performance, it also contains several innovative functional extensions for the greatest “ease-of-play”!
Operate your pocket R2 from your huge smartphone screen. Install the HiByMusic app on your smartphone to connect to the R2 via Bluetooth or WiFi to view/browse the R2 music library on your smartphone, play/pause skip, adjust volume, etc. Just like having an audiophile smartphone but better!
MSEB (MageSound 8-ball) .
The MSEB is a sophisticated audio remastering system developed in-house by HiBy, able to directly control warmth, thickness, vocal forwardness, impulse response and other qualities highly sought after by audiophiles.
Screen came off and just shows noise at 8 months old
Poor quality screen manufacture
Not worth the > $ AUD
Unreliable support from Australia (parcel cost me $20 AUD to send back for repair, Australia Post confirmed arrived in China... then... lost in China)
great sound, great output volume, confusing iu, i remove 2 stars because if the EQ, what's the point to have an eq that is like a Samsung phone, you want bass, you add and then the volume goes down. look at the payers from sony, the eq never affects the volume, eq that affects the volume like this, are terrible, i don't understand it, even on google play store you can find better eq, changes the volume by 5 dB, plain stupid, for that reason is a no for me.
Bought this unit to use it to play music from my DLNA enabled LAN hard drive and after email exchange with hiby discovered it is not possible , DLNA is in renderer mode only ... :(
Protection Cover and manual was missing in the box.
Interface is very buggy even with last update.
The build is very nice , screen is ok. Sounds is on par with BTR5 on single end , it has a lot of power for iems , didn't tried it with headphones. T9 style keyboard is messy and hard to use. Not a bad device but a bit deceiving .
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.