Kiwi Ears Orchestra
About Kiwi Ears
Driven by the pursuit of extraordinary audio reproduction, at Kiwi Ears, we create the perfect amalgam of technological innovations with refined tuning strategies. With musicians and studio engineers particularly in mind, we are on an uncompromising quest to produce the finest professional In-Ear Monitors that will reveal every nuance in your music and performance. Never settling for mediocre, our small team of dedicated engineers handcrafts each unit so that you can worry less about what’s in your ears and focus more on the sounds you are making. We are Kiwi Ears, and we’re bringing you music heard like never before.
Orchestra - Power, Balance, Clarity
The Orchestra model is an 8 balanced armature driver IEM designed as an all-purpose performance monitor. Tuned particularly with balance in mind, the frequency spectrum of the Orchestra is a perfect equilibrium of bass, mids, and treble. Being neither too sterile nor too colored, the bass and mid frequencies have been tamed to produce just enough warmth to keep the music lively and enjoyable, but still natural and true to the intended sound. We are particularly proud of the mid to treble transition, which has been engineered to be smooth and void of harsh peaks or shrills, all while giving enough bite and crispness that accentuates and defines the vocal presence. The Orchestra model’s treble range was extended to highlight every harmonic overtone and detail, while enhancing the overall audio resolution and definition. We are extremely impressed by the perfect mixture of enjoyability and professional monitoring that the Orchestra’s natural balanced signature is able to achieve. Let the Orchestra bring your music to life.
The balanced armature driver has been the foundational cornerstone of the IEM industry for decades, and for good reason too. They are small enough to fit inside the ears, while capable of producing the articulate details that are so critical for professional audio playback. However, with their size and build, there are also several restrictions that have hindered these drivers, namely, their timbre and lack of powerful bass. For our Orchestra Model, we have circumvented these issues by working with world renown driver manufacturers to customize our own balanced armature drivers, as well as utilizing the latest technologies they have to offer. The bass of the Orchestra model is powered by the newest full-sized Sonion dual subwoofer driver that is able to dish out powerful kick drum punches as would be heard in actual subwoofer systems. We utilize 4 of our custom mid-frequency drivers that have been specially engineered to bring about a more natural tonality and resolution to the core spectrum range. Additionally, two ultra-high frequency drivers from the Knowles corporation shines every hidden detail in your music. Brought all together with our comprehensive passive crossover system, the Orchestra is ready to deliver the next era of high-fidelity audio.
Custom Audiophile Cable
Because audio resolution at its core is dependent on a clean electrical transmission between the source and transducer, we have invested in creating our own high-quality custom audio cable. Because of its excellent conductivity, we have selected an ultra-pure grade of oxygen-free copper that composes the four braided cores of our cable. Besides its electrical potentials, our custom cables are flexible and comfortable to wear, as well as elegant to behold.
Built With 3D-Fluorescent Material
Orchestra features one of its kind 3D-Fluorescent face panels that changes color after absorbing ultraviolet light. After absorbing light, they change the entire look of the pair from a simple black face panel to magnificent fluorescent blue panels completely changing the look. The pair features an ergonomic design to provide a comfortable fit.
Quality Control Checked, Warranty Covered
Each unit produced by Kiwi Ears undergoes two separate rounds of quality control inspection by the engineer, complete with left and right channel frequency matching to ensure that your monitor will perform at its best for the entire duration of its lifetime. Each unit is handcrafted by our engineers who have taken their time and effort to bring you the best IEM that we have to offer, and as such, we too hope that you will come to cherish them. Every Kiwi Ears IEM is covered by a year of warranty to make sure that your monitor is ready to perform whenever you are.
This product is in Pre-order period. Pre-orders are provided for items that have not reached us and will take some time to be shipped out.
Pre-order Period: 2 weeks for orders placed during our Spring Sale 2023
- No cancellation of orders once ordered.
- All orders to be shipped out sequentially.
Note: This is a shortened review of the one I posted on headphones.com here: https://www.headphones.com/community/reviews-learning-and-news/kiwi-ears-orchestra-review-the-quiet-mid-fi-contender. In there you'll find a more detailed analysis of the Orchestra's sound, frequency response graphs, and direct comparisons to the MoonDrop Dusk and DUNU SA6.
The Kiwi Ears Orchestra is an 8-BA IEM priced at $500. What's particularly interesting about this IEM is that it is actually an effort by a to-remain-unnamed designer to establish their own brand after having tuned some of the most popular ChiFi IEMs to have come out recently. I can't mention any names so I'll leave it at that.
The tuning of the Kiwi Ears Orchestra takes on a reference-neutral sort of style with a notably moderate level of pinna gain. This is in contrast to many recent IEMs with a healthy helping of upper mids such as the MoonDrop Dusk.
The bass response has a midbass focus and plays a complementary role to the overall sound profile. As far as BA bass timbre goes, it isn’t too noticeable on the Orchestra. There’s quite a realistic sense of attack and decay allowing the Orchestra to easily play both deep, booming drum notes or incisive, rapid-fire bass guitar lines without much compromise.
The mids are the strength of the Orchestra. There's a really good balance in the upper and lower mids that gives it a slightly warm neutral tone. Interestingly, I find that stringed instruments perform exceptionally well on the Orchestra, moreso than any other instrument. For some reason, they have standout resolution and a really engaging tone when listening, especially for electric guitars.
The treble response is smooth and quite consistent all the way to the upper treble. Speaking of the upper treble, the Orchestra is able to reach into there further than most other IEMs, adding a sweet extended shimmer to cymbals. Upper harmonics of instruments are cleanly highlighted by the Orchestra's treble, adding a good sense of definition and clarity.
Like many IEMs, the staging of the Orchestra isn’t too noteworthy. It does clear instrument separation and layering to take advantage of stage depth. In terms of resolution, I'd consider the Orchestra's resolution to be competitive with other strong performing IEMs at a similar price point.
With so many IEMs coming out in mid-fi, the Kiwi Ears Orchestra is one that has probably flown under the radar for most people. It's quite a shame since it's a solid choice if you’re looking for something with more moderate upper mids in a market with few options for those with that preference. While it doesn't take the price/performance crown from the Dusk, it does give the DUNU SA6 a run for its money. For a debut IEM, the Orchestra is a commendable effort from Kiwi Ears.
My first experience with an all-BA set. Build quality and cable great for the price range. Balanced frequency response with stellar midrange and airy top end. Excellent detail retrieval, clarity, timbre and imaging. Good soundstage for an IEM. Superlative with vocal-centric acoustic music, jazz, classic rock and especially classical. Only weakness in the tuning for my library is with metal and electronic music; for those genres the bass lacks impact and texture, at least in comparison to the DD-based IEMs in my collection. Great complimentary set to the Thieaudio Monarch.
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.