Hi there,
Firstly, we take full responsibility for each of our orders. When you contacted us about issues with your product, based on your situation, we proposed sending it back for repairs. At that time, the warranty period for your order was nearing expiration. We sent multiple emails to follow up and remind you that the warranty period was about to expire, suggesting you to send it back. This communication began in August and continued until November, but unfortunately, you did not return the item.
Secondly, our policy clearly states that items claimed to be faulty after 7 days must be shipped back to Linsoul for us to check for any factory defects. Linsoul Audio will not cover the shipping costs in such cases. However, we will cover the repair/replacement and return shipping fees, excluding any possible local tax/import/processing fees. It is imperative for all customers to read and acknowledge these terms and conditions before placing an order with us.
Lastly, the warranty period for your order is one year, which means we would cover repair costs up to November 29, 2023. Unfortunately, you contacted us a whole month later, on December 29th. We hope for your understanding that, due to this delay, your order is no longer eligible for warranty coverage. We have done everything within our capabilities to assist you.
Thank you for your understanding.
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