Small and exquisite aluminum body
G5 uses a single piece of aluminum to make a delicate and sturdy casing through precise CNC machining, and the reasonable volume will not become a burden when carrying it out. The faux leather on the bottom keeps the G5 from scratching when stacked with other devices. G5 is designed with corner guards at both ends to protect the entire panel, effectively preventing the volume knob from being mistouched in the pocket, and greatly reducing the possibility of breaking the headphone plug.
Plug and play
G5 has a wide range of compatibility: Windows 10 or above, MAC, Linux, IOS, and Android can be plug and play. G5 uses 2nd generation XMOS, USB supports up to PCM32bit768kHz, and DSD512 native. The G5 has a built-in 4000mAh battery so that it does not need to rely on the power supply of the mobile phone like other portable DAC/AMP, so it will not reduce the battery life of the mobile phone.
24bit hi-def Bluetooth
G5 has the certification of Hi-Res Audio Wireless and LDAC. It uses the newest QCC5125 chipset to support LDAC/AAC/SBC/APTX/APTX LL/APTX HDAPTX Adaptive protocol. To get even better sound quality from Bluetooth, we abandon the built-in DAC of QCC5125 and connect its digital signal to ES9068AS to decode. After pairing the G5 with a mobile phone/player/tablet by Bluetooth, the headphone is free from the cables. It is not a burden to put the G5 in your pocket, bag, or desktop.
Built-in NFCA & ES9068AS DAC Headphone Amp
The G5 uses an NFCA module specially modified for portable devices, which can achieve large output, low distortion, and good battery life. It pairs with high sensitivity IEMs and power-hungry high impedance headphones nicely. The built-in DAC of G5 adopts ESS's sub-flagship ES9068AS, which achieves good performance in a portable size under careful adjustment.
Suitable for almost all kinds of headphones
G5 provides 3-step gain settings, so that high-sensitivity or low-sensitivity headphones can obtain a comfortable gain range; the output level as high as 21Vpp and the output power of 175mW under 300 loads are enough to drive high impedance headphones; The <0.3uVrms ultra-low noise and <0.1 output impedance allow sensitive IEMs to perform satisfactorily.
25h battery life
Due to the optimization for portable devices, the G5 can get 25h of battery life at AUX input; even if it is in DAC mode, it can also get 910h of battery life.
DSD (Native): DSD512
DSD (DoP): DSD256
THD @20-20kHz 90kBw: <0.0002%
SNR @1kHz (A-wt): 124dB
Dynamic range @1kHz (A-wt): 124dB
Frequency response: 20Hz-20kHz (±0.1dB)
Output level: 2.1Vrms @0dBFS
Noise (A-wt): <1.3uVrms
Channel crosstalk: -104dB @1kHz
Channel balance: 0.3dB
Output impedance: 50Ω
THD @20-20kHz (90kBW)：<0.0008% @145mW (32Ω)
<0.0006% @15mW (300Ω)
SNR @ Max out 1kHz (A-wt): 124dB @1kHz
Dynamic range @1kHz (A-wt): 124dB@1kHz
Low gain: 1.1Vpp
Medium gain: 6Vpp
High gain: 21Vpp
Low gain: <1.0Vrms
Medium gain: <1.5uVrms
High gain: 5.0uVrms
Channel crosstalk: -114dB @1kHz
Low gain: -8dB
Medium gain: 6.4dB
High gain: 18.2dB
Channel balance: 0.3dB
Output impedance: <0.1Ω
1000mW x 2 @16Ω THD+N <0.1%
1200mW x 2 @32Ω THD+N <0.1%
720mW x 2 @64Ω THD+N <0.1%
175mW x 2 @300Ω THD+N <0.1%
90mW x 2 @600Ω THD+N <0.1%
Load impedance: >8Ω
This product is in Pre-order period. Pre-orders are provided for items that have not reached us and will take some time to be shipped out.
Pre-order Period: For orders placed during our 618 Sale 2023, 2-4 weeks. Changes subjected to the manufacturer.
- No cancellation of orders once ordered.
- All orders to be shipped out sequentially.
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.