Due to current difficult times, shipping companies including DHL are giving priority to first need items. This might cause a delay in your shipment delivery in both express and standard options. Please contact us if you have any questions regarding your order.

New Decade... New Changes

by Jessie Lee on January 01, 2020

Dear Linsoul supporters, Happy New Year!

Thank you for being with us in 2019. Linsoul has developed so much with your support. As a growing business of a small team, we inevitably made some mistakes along the way that may have caused inconveniences to some of you. However, we are now here to announce some new changes for the coming new year, and we hope that these updates will make for an even more enjoyable Linsoul experience. This is Linsoul - the trusted community for unparalleled musical enjoyment for the people.

Express Shipment Changes

There are exciting changes coming for Express shipping. We are now working directly with DHL and all shipments can now be tracked in real time. We want to provide you with an even faster delivery experience and to this cause, we have paid extra expenses to make sure your delivery gets to you as soon as possible. We hope this will make your shopping headache-free.

 

  • If your order is over $199, we will automatically ship it via DHL. If you desire otherwise, standard shipping can be applied upon request.
  • If your order is under $199, you upgrade to the DHL shipment for $10 or $12 (depending on your region).

The delivery time for DHL: From Shenzhen, China to USA, Australia, Singapore, Japan, it normally takes 3 business days (not including port processing times).

We will still make sure to help so you won’t have to deal with custom fees.


From Shenzhen, China to the rest of the world, it normally needs 3-5 business days.

Custom fee is a possibility and all we can do is to help you declare it at a lower value.


Standard shipping will remain the same as it has before and will go through 4PX. We used all your feedback to talk with them and ensure that the shipping service will be smoother for future deliveries. Because of this, we have determined that 4PX is is the most reliable shipping partner in our region.

 

Return Policy

If you want to return any product that you don’t like, we can provide you with a DHL return label. However, you will be charged $35 for the return shipping fee.

If your product is defective and you require repairs or replacement, we can provide you with the DHL return label with a $35 deposit fee. Once we receive the item, our team will inspect the product and if the product is deemed manufacture defective, the deposit fee will be returned to you.

We will normally ship the new or repaired item back to you using DHL.

Loyal Community

Linsoul customers who have purchased products of $500 or more value, you are eligible to join the Linsoul Loyal Community!

We will be sending out one of each new and upcoming products for you to test and review! Per product, one sample will be sent and the first 5 testers will receive a free DHL shipping label to send the sample to the next tester.

Testers after the first 5 will need to pay $15 and we will send the DHL shipping label to you. At the end of your testing, you will need to write a review of the product. The sample product will be sent back to us by the last tester.

We hope this will allow more customers to experience new products, all while enhancing the community by sharing your thoughts and opinions.

New updates are also coming for our community, including:

 

  • DIY parts for headphones available for purchase.
  • Valuable information for new upcoming products in this audio community.
  • Tips for how to make the most out of your units.
  • Testing programs as part for the coming test events.
  • Products made by listening to the desires our loyal community.
  • Deals and promotions on the latest and upcoming products.

 

Thank you once again for your patience and support.

We will try our best to provide you with the best shopping experience in this audio community. Happy New Year!

To celebrate the new year, we will give away 3 LZ A5’s to any of you who are the first to see and comment on this post!

2020. A whole new year of unparalleled high fidelity audio awaits. This is the year of Linsoul!

BACK TO TOP
x