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Dear Linsoul supporters, Happy New Year!
Thank you for being with us in 2019. Linsoul has developed so much with your support. As a growing business of a small team, we inevitably made some mistakes along the way that may have caused inconveniences to some of you. However, we are now here to announce some new changes for the coming new year, and we hope that these updates will make for an even more enjoyable Linsoul experience. This is Linsoul - the trusted community for unparalleled musical enjoyment for the people.
There are exciting changes coming for Express shipping. We are now working directly with DHL and all shipments can now be tracked in real time. We want to provide you with an even faster delivery experience and to this cause, we have paid extra expenses to make sure your delivery gets to you as soon as possible. We hope this will make your shopping headache-free.
The delivery time for DHL: From Shenzhen, China to USA, Australia, Singapore, Japan, it normally takes 3 business days (not including port processing times).
We will still make sure to help so you won’t have to deal with custom fees.
From Shenzhen, China to the rest of the world, it normally needs 3-5 business days.
Custom fee is a possibility and all we can do is to help you declare it at a lower value.
Standard shipping will remain the same as it has before and will go through 4PX. We used all your feedback to talk with them and ensure that the shipping service will be smoother for future deliveries. Because of this, we have determined that 4PX is is the most reliable shipping partner in our region.
If you want to return any product that you don’t like, we can provide you with a DHL return label. However, you will be charged $35 for the return shipping fee.
If your product is defective and you require repairs or replacement, we can provide you with the DHL return label with a $35 deposit fee. Once we receive the item, our team will inspect the product and if the product is deemed manufacture defective, the deposit fee will be returned to you.
We will normally ship the new or repaired item back to you using DHL.
Linsoul customers who have purchased products of $500 or more value, you are eligible to join the Linsoul Loyal Community!
We will be sending out one of each new and upcoming products for you to test and review! Per product, one sample will be sent and the first 5 testers will receive a free DHL shipping label to send the sample to the next tester.
Testers after the first 5 will need to pay $15 and we will send the DHL shipping label to you. At the end of your testing, you will need to write a review of the product. The sample product will be sent back to us by the last tester.
We hope this will allow more customers to experience new products, all while enhancing the community by sharing your thoughts and opinions.
New updates are also coming for our community, including:
Thank you once again for your patience and support.
We will try our best to provide you with the best shopping experience in this audio community. Happy New Year!
To celebrate the new year, we will give away 3 LZ A5’s to any of you who are the first to see and comment on this post!
2020. A whole new year of unparalleled high fidelity audio awaits. This is the year of Linsoul!
I bought 3 upgrade earphone cables on 25/Dec.
Tracking no. was received on 30/Dec under chasing to Linsoul.
But the no. is invalid to trace.
Today (6/Jan) the tracking no. can finally be traced that just shipped out.
What a big fool from Linsoul.
Love your products. Really Hi-Fi for a good price. Thanks for the update though.
Testing program sounds great.
This is great news guys, congratulations for the success you’re having, you deserve it all. You pay attention to our requests and needs and you are always kind, professional and trustworthy.
I’ll keep purchasing from you for a long, long time!
Oooo. An LZ A5 would be awesome
This is awesome. Gotta spend a bit more now hahaha
How do I join the loyalty program?
So happy about the improved shipping. 2020 will be epic!
Direct Shipping w/DHL – 10/10.
Loyal Testing Program – 9/10. Customers that have spent over 500 USD on Linsoul get to review tester products. A week to review and pay $15 to send tester product to the next fellow Loyal Member.
the loyalty program seems nice, hope i can join it aswell :D
Good news. If I were warned that standard delivery will be more than 45 days (and this is not the limit, it is still on the way, I hope it will arrive in at least 60), then I would pay extra $10-12 with ease.
I really like these updates! Thank you for your effort and time, Linsoul Team! Happy New Year!
unfortunate for europeans as we won’t even have the chance to see thia post first :/
anyway thanks for the (future) improvements.
Thanks for improving the program, i bought my first IEM in Linsoul without hassle
Amazing, the shipping is now super fast. I´m glad 2019, you show me the way for HI FI
Good to see you are continuing to improve the service even it is already perfect!
The DYI part has my full attention! Extremely curious to see how far the consumer can take their earphones 🚀
Nice to see on the shipping part! im in for the giveaway!
Nice to see on the shipping part! im in for the giveaway!
2020 is sure to be an exciting year with Linsoul! 🙌🏻
Happy New Year!
May God Bless us all.
And thanks to Linsoul for bringing audiophile community closer to us.
Nice. Happy new year
OMG I am really hyped about the shipping. Sweeeet
Commenting for the LZ A5!! Happy new year!
How do we start to apply for testing?
Great to see these changes…I think both customers and Linsoul will benefit from the better shipping choice!
I cant wait to see what 2020 has to bring for Linsoul, Thank you to the Linsoul team for all their hard work in 2019, and for their commitment to the community, all the extra work you do helps the audio community tremendously. I’m looking forward to join the loyalty program sometime this year and am super happy to see that shipping has been updated to a faster program.
Looking forward to the DIY headphone parts! (Ps SF Express is good for HK!)
Such a welcome sight to see this post on improvements in your delivery system, especially for a prospective audio shopper like me. The delivery/return system done through DHL gives that added confidence in making purchases with Linsoul. Based on previous experience with deliveries carried by DHL, my real delight in early deliveries made by this company in contrast with other couriers who take their sweet time in completing deliveries. Kudos to Linsoul on your efforts to make purchases more secure and much easier. Good luck.