Where is your order?
Enter the tracking number from your dispatch email to see the latest carrier updates. An order confirmation is not a shipping confirmation.
Track with the carrier reference.
Use the tracking number from your dispatch email, not your order number.
Results by 17TRACK. Open on 17TRACK
No tracking number yet? Ask support to find it
Make sense of
the next update.
Common tracking stages explained. This isn’t the status of your parcel.
Shipping estimates & conditionsMy tracking has no new scan. What should I do?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit. For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card. For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Tracking says delivered, but I can’t find it.
First, kindly contact your local courier using the local tracking number. Should you face any difficulties tracking your order, please kindly contact us for support.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Why hasn’t my preorder shipped?
Customized items will take a longer time. Please contact our staff for more information.
