Answers, without the maze.

First, kindly contact your local courier using the local tracking number.

If your parcel were to be in transit for at least 3 months, it may have been lost in transit. For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card. For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.

For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.

Customized items will take a longer time. Please contact our staff for more information.

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

First, kindly contact your local courier using the local tracking number.

If your parcel were to be in transit for at least 3 months, it may have been lost in transit. For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card. For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.

Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.

As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.

Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.

Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Please contact us via our support email (support@Linsoul.com) or website chat.

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to a wrong address or phone number provided by recipient.

Yes. Leave the order field blank on the contact form and include enough purchase details for the team to find the order. Never send payment-card details.

Warranty is not applicable when products are not purchased from https://Linsoul.com (i.e. If you had purchased it from AliExpress, crowd-funding campaigns, Amazon, local dealers and etc., please contact the store or distributor directly).

You may return any non-customized product that is still factory sealed, within 30 days upon receiving it.

However, you would have to bear the shipping fee(s) incurred. Please email support@Linsoul.com within the said period. If you do not receive a reply within 3 working days, please contact us via our website or Discord.

For products that have been opened within the first 7 days upon delivery, a restocking fee (35% of the item’s retail value) will be charged if returned.

This also applies to products that have been opened but are still functioning properly. Please contact support@linsoul.com to process your request. After receiving and confirming that the item is in good condition, we will notify you by email, and the remaining amount—after deducting the 35% restocking fee from the price you paid—will be reimbursed to your original payment method (PayPal or Credit Card) within 3–5 business days. Please note that PayPal or your bank may require additional time to process the refund after we have issued it.

All customized products (including faceplate designs) are non-refundable and cannot be returned to Linsoul. This also applies to items such as carry cases, cables, ear tips and other accessories, due to hygiene purposes. For CIEMs, customers who still face any discomfort after trying theirs for a few days should inform us within 1 month after receiving the product. A free re-fit service will be offered for the first time. We would also require a new set of ear impression with the best fit again. Photographs of the new ear impression would also be required for approval. Re-shell service for CIEM to UIEM is not available.

To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.

In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.

For eligible returns or cancellations, customers may choose between:

• A refund to the original payment method (e.g. PayPal or Credit Card), or
• Store credit, which can be used for future purchases on Linsoul.com

Customers are encouraged to email support@linsoul.com to indicate their preferred refund method. If no preference is provided within 48 hours of confirmation, the default refund will be issued as store credit.

After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.

Linsoul offers a 1-year warranty coverage for our products (excluding carry cases, ear tips and other accessories). Linsoul offers a 3-month warranty for cables and adapters. Warranty period starts from the date of purchase.

Please send an email to support@Linsoul.com, should you encounter any issues. If you do not receive a reply via email within 3 working days, please contact us via our website or Discord to check.

Lower the volume. Check the source’s balance setting and the connector without forcing it. Tell support when it started and what you’ve tried. Don’t dismantle the product.

In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it.

All customers must take an unboxing video of their entire sealed parcel from all angles when opening their parcels and products. Any claims about wrong or missing item(s) will be voided should you fail to provide us with that.

For incorrect/missing items, please send an email to support@Linsoul.com. The following details are required.

1. Send an email to support@Linsoul.com with an appropriate Subject Title
2. Provide your order number and state the issue clearly
3. Attach photos and the unboxing video(s) of your sealed parcel and packaging to show that your product is incorrect/missing. Shipping details on the parcel packaging have to be clearly visible.

Once the issue has been confirmed, we will arrange for a replacement or refund (where applicable). For incorrect products, Linsoul will decide whether or not you need to return the wrong item.

For Linsoul's house-brands, such as THIEAUDIO, a repair service may still be provided for products without an order number, provided that they are still repairable. However, it is not applicable for items that have been discontinued. You would have to cover the two-way shipping and repair fees. Do also expect a longer processing time for such cases without an order number.

Buyers may also have to pay for the repair fees, if the issue is due to other reasons e.g. user mismanagement. For such cases, Linsoul will normally check with the manufacturers for a quotation of the repair fees beforehand. However, for some cases, the manufacturers may only be able to do so after retrieving and inspecting the faulty unit. Please kindly enquire about this with us.

We have two shipping methods - Standard Shipping and Express Shipping.

Standard Shipping is free for most countries, while Express Shipping is 15-50USD depending on your country. If your order is over 270USD, Express Shipping is free*.

*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded. For large items, Express Shipping is free only for orders over $499.99 USD.

For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments.

For in-stock products, your order will be shipped within 3 working days. Customized items will take a longer time. Please contact our staff for more information.

On normal non-sale days, once your parcel has been shipped out:

• For Standard Shipping, it takes about 2 weeks for items to be delivered after shipping out. For some countries, it might take up to 1-3 months, depending on your country, its customs and other factors. The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
• For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.

*Note: Timings might be affected due to festive seasons or other unforeseen circumstances

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel. Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.

Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. No refund will be processed for such cases.

Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.

First, kindly contact your local courier using the local tracking number. Should you face any difficulties tracking your order, please kindly contact us for support.

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:

• Wrong address or phone number provided by recipient
• Recipient was uncontactable when courier company contacted
• Refusal to sign for the package by recipient
• Lost or damaged parcel because recipient opted for “no-signature delivery”
• Refusal to pay for the local tax/processing fee by recipient
• Refusal to provide supporting documents for custom clearance by recipient

Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.

Customized items will take a longer time. Please contact our staff for more information.

Use the official source for the exact model and hardware revision. Check the operating system and instructions first. A similar model name isn’t a compatibility guarantee.

It just hasn’t been listed here yet. Ask for the manual or software by model name, and don’t install a file made for a different product.

Check the selected audio output, the volume and whether the cable carries data. Keep the level low when testing, and follow the model’s instructions before changing firmware.

Our team aims to review your email within 3 working days. If you do not receive a reply within 3 working days, please contact us via our website or Discord.

For other queries, the fastest way to contact us is via our website or Discord.

Our team aims to review your email within 3 working days. If you do not receive a reply within 3 working days, please contact us via our website or Discord.

For other queries, the fastest way to contact us is via our website or Discord.

Orders that have been shipped cannot be cancelled and modified.

Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.

All customized products (including faceplate designs) are non-refundable and cannot be returned to Linsoul.