How can we help?

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

For in-stock products, your order will be shipped within 3 working days. Customized items will take a longer time. Please contact our staff for more information.

On normal non-sale days, once your parcel has been shipped out:

• For Standard Shipping, it takes about 2 weeks for items to be delivered after shipping out. For some countries, it might take up to 1-3 months, depending on your country, its customs and other factors. The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
• For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.

*Note: Timings might be affected due to festive seasons or other unforeseen circumstances

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel. Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.

Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. No refund will be processed for such cases.

Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.

You may return any non-customized product that is still factory sealed, within 30 days upon receiving it.

However, you would have to bear the shipping fee(s) incurred. Please email support@Linsoul.com within the said period. If you do not receive a reply within 3 working days, please contact us via our website or Discord.

For products that have been opened within the first 7 days upon delivery, a restocking fee (35% of the item’s retail value) will be charged if returned.

This also applies to products that have been opened but are still functioning properly. Please contact support@linsoul.com to process your request. After receiving and confirming that the item is in good condition, we will notify you by email, and the remaining amount—after deducting the 35% restocking fee from the price you paid—will be reimbursed to your original payment method (PayPal or Credit Card) within 3–5 business days. Please note that PayPal or your bank may require additional time to process the refund after we have issued it.

All customized products (including faceplate designs) are non-refundable and cannot be returned to Linsoul. This also applies to items such as carry cases, cables, ear tips and other accessories, due to hygiene purposes. For CIEMs, customers who still face any discomfort after trying theirs for a few days should inform us within 1 month after receiving the product. A free re-fit service will be offered for the first time. We would also require a new set of ear impression with the best fit again. Photographs of the new ear impression would also be required for approval. Re-shell service for CIEM to UIEM is not available.

Linsoul offers a 1-year warranty coverage for our products (excluding carry cases, ear tips and other accessories). Linsoul offers a 3-month warranty for cables and adapters. Warranty period starts from the date of purchase.

Please send an email to support@Linsoul.com, should you encounter any issues. If you do not receive a reply via email within 3 working days, please contact us via our website or Discord to check.