Tripowin Zonie

Which countries do you ship to?

We are generally able to ship to most countries via DHL Express, and many countries via Standard Shipping. You may clarify with our team to see whether Standard Shipping is available to your country.

How much does shipping cost?

We have two shipping options - Standard Shipping and Express Shipping via DHL Express.

• Standard Shipping is free, while Express Shipping is 10-35USD depending on your country. If your order is over 200USD, Express Shipping is free.
• Shipping fees exclude import taxes or processing fees that might be applicable for your country. Linsoul is not responsible for any form of such fees.

How long does it take to process my order after it is placed?

For in-stock products, your order will be shipped within 3 working days.

Customized items will take a longer time (do check in with our staff for more information).

On normal non-sale days, once your parcel has been shipped out:

For Standard Shipping, it takes about 2-3 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country and its customs. The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.

For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.

Which countries do you ship to?

1. Kindly contact your local courier using the local tracking number. We will not process a refund or reshipment of the parcel since it has been shipped.

2. Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:

• Wrong address or phone number provided by recipientRecipient was uncontactable when courier company contacted
• Recipient was uncontactable when courier company contacted
• Refusal to sign for the package by recipient
• Lost or damaged parcel because recipient opted for “no-signature delivery”
• Refusal to pay for the local tax/processing fee by recipient
• Refusal to provide supporting documents for custom clearance by recipient

Who will pay for my import tax/custom fees?

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.

Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the shipping cost incurred.

How do I get help for my order?

For faulty/missing items, please send an email to support@linsoul.com to process warranty. In your email, please choose an appropriate Subject Title. Kindly include your Order Number, and state your issue clearly. Please also attach photographs/videos as “proof”, if any.

Our team aims to review your email within 3 working days.

For other queries, the fastest way to contact us is via Discord: https://discord.com/invite/5yfHcAu

How do I order Custom In-ear Monitors (CIEMs) on Linsoul?

Please kindly check the following guide first: CIEM Ordering Guide

Do I get tracking details for my order?

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

What shipping companies do you use?

We collaborate with 4PX, UBI, SF Express and DHL Express.