7Hz x Crinacle: Salnotes Dioko
14.6mm Planar Diaphragm Driver In Ear Earphone
- Salnotes Dioko-14.6mm Planar Driver IEM
- 7Hz x Crinacle Tuning
- N55 Magnet, Double-sided Array
- Fine Tuned CNC-Machined Aluminum Shell
- Tempered Glass & Sapphire Coating Surface
- Premium OCC Copper Cable & Storage Box
- Affected customers have been informed via email. Other orders will be from the new batch
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7Hz x Crinacle: Salnotes Dioko
The Pursuit of Better Sound
An affordable and powerful performer, the 7HZ Salnotes Dioko earphone features a newly developed 14.6mm dual-cavity planar diaphragm driver. This planar magnetic diaphragm has been modeled and engineered to utilize the most efficient magnetic circuit structure and ribbon distribution for a uniform sound. The speed of the planar magnetic diaphragm driver provides a true audiophile sound character and gives you outstanding clarity and detail in every note. The large 14.6mm diaphragm size further increases the surface area for reduced harmonic distortion, meaning you can have higher audio resolution across all volume levels.
7Hz x Crinacle Tuning
A great driver without proper tuning will never achieve an enjoyable sound. This is why 7Hz has partnered with the renown audio reviewer, Crinacle. Crinacle is a revolutionary figure in the world of Hi-Fi audio, and is the most experienced individual when it comes to tuning measurements in in-ear monitors. With collaboration with Crinacle, an integrative tuning strategy has been utilized to deliver tonal balance across the whole frequency range.
Through structural tuning mechanics, the bass of the Dioko is impactful, yet maintains a neutral midrange for a monitor-like accuracy. The treble of the Salnotes Dioko is natural, but fully shines the planar driver characteristics of pristine detail presentation and airyness. The tuning of the Salnotes Dioko is inspired by Crinacle’s own definition for a natural and balanced earphone, and is perfect for both professional and studio use.
N55 Magnet, Double-sided Array
The SAlnotes Dioko driver adopts a N55 magnet with the highest performance in the double-sided array configuration. This extremely strong magnet, coupled with our engineered magnetic circuit structure, maximizes the effective magnetic flux to more effectively drive the current. The Salnotes Dioko boasts of the highest sensitivity of planar magnetic drivers and brings a tight, natural, and transparent sound that is found in the most boutique planar magnetic headphones.
Fine Tuned CNC-Machined Aluminum Shell
Boasting a intricately CNC-machined aviation-grade aluminum body, the earphone is durable and lightweight for every day to day activities. The solid metal casing provides noise isolation and allows you to focus on your music. Moreover, the shell surface has been given the highest level of hard oxidation treatment, making it durable and wear-resistant.
Tempered Glass & Sapphire Coating Surface
The Salnotes Dioko is fitted with the same tempered glass material as found on luxury watches while its surface is treated by sapphire coating and anti-fingerprint process. It is not only hard-wearing and drop-proof, but also has the beauty of exquisite jewelry.
Premium OCC Copper Cable & Storage Box
The 4-core Litz structure cable consists of a mix of copper and silver-plated copper wires, and is another highlight of the Salnotes Dioko. With a total of 216 individually coated strands to ensure high-quality sound transmission, the cable ensures a clean tone for the Salnotes Dioko. The choice of copper and silver-plated copper lends an enhanced dynamic sound that focuses the hit of bass and airyness of the treble. Plus a customized large-capacity storage box is included, for a practical and environmentally friendly case.




Technical Details
- Salnotes Dioko Earphones
- Replacement Eartips
- Earphone Cable
- Manual
- Warranty
30-Day Return Policy
You may return any non-customized product that is still factory sealed, within 30 days upon receiving it. For items that are damaged, incorrect, or faulty upon delivery, Linsoul will assess the issue and provide a solution accordingly.
1 Year Warranty
The 7Hz x Crinacle: Salnotes Dioko Comes with a 1 year warranty on In-Ear Monitors and 3 month warranty on the cable.
Processing Time
This product is currently in its pre‑order period. Pre‑orders apply to items not yet in stock, and shipping will begin once they arrive. Processing times are estimates only.
Pre-order Period: 5 working days if in-stocks run out.
Note:
- No cancellation of orders once ordered.
- All orders to be shipped out sequentially.
Authentic Products
Linsoul Audio is the authorized distributor. All products are authentic and genuine.
Worldwide Free Shipping
We are located in China but send our products worldwide for free. T&Cs apply.
1 Year Warranty
We provide 1 year warranty for the all products except the cables and accessories*.
Online Support
Need help?, we are here to assist you Monday - Friday: 09:00 – 18:00 (UTC+8)
If you have never used planar IEMs this might be kind of a new experience to you. They are well balanced but for some people they could be too bright. I recommend using them with NO EQ right out of the box and, once your ears get accustomed, just then turn on the EQ to suite your taste. I have read that custom eartips are a must, tho I have not tried changing them. I tried them in a balanced setup and... did not find any benefit.
Really cool looking and nicely fit inside my ears! great audio and a worthy cop.
They Look good, Made out of good materials, sound amazing, but they are quite large for my ears. I had to use the smallest size silicone tips just to fit them.
I have had all manner of IEM/planar/over ear headphones/ headphone amps etc. and these impressed me and not just due to the price point. They compete way above their price point. I would change the ear price to an aftermarket memory foam and this seems to add quite a bit to the sound. A very pleasant surprise and recommended.
The Salnotes is an amazing listening experience, perfect for a wide range of uses and with punchy bass but comfort with any other than the biggest size of eartips for me is barely there, with that aside once I found the size for me I haven't had any issues.
I would recommend these and I'm looking forward to what they make next.
This is probably one of the most resolving, technical IEMs available at the ~100 dollar price bracket. That in itself is an accomplishment. But I also own a pair of Hexas.
The Diokos are better in all the traits mentioned earlier, and harbours better bass soundstage. Whereas on the Hexa, the bass is more closed-off, narrow, and so on. It's been interesting comparing the two, as I have similar expectations for products at similar prices, and they are similar in overall performance, but for very different reasons.
Thing is, the Diokos are just not very well-tuned. Or at least, it is, until you hear the horrific, shrill treble peaks at ~7 and ~12KHz. They ruined the sound and made this IEM pretty unbearable for me until I EQed them. Then, I felt as if I tamed a beast. These are really good with EQ and the comments below also mention that. I find the planar timbre unideal, but not bothersome. Vocals were a tad shaky and everything seemed to have a metallic sheen, with or without EQ, but again, the amount of detail these pair of IEMs can extract is impressive. So perhaps they're not for casual listeners, but for those who want their music meticulously dissected at a reasonable price, and are willing to dive into EQing.
Regarding the Hexas, even though they do have (so-called) BA Timbre, I find that to be less artificial than planar timbre. It's the difference between music sounding "plastic-y" and "metallic-y", the latter of which I notice a bit more. Dynamic drivers are still the golden standard. Otherwise, out of the box, they are better tuned, and owing to their multiple drivers, are better at distinguishing and making distinctive the separate sonic elements of a song in its soundstage. In comparison, the Diokos are wider and a bit more expansive. As a package, out of the box, I'd argue the Hexas are a better product. But I by no means, regret purchasing the Diokos. I've owned them for almost half a year at this point, and still occasionally use them. The fit can be a bit loose, though.
These have their place in the market. The unconventional design, myriad accessories and planar technology make these quite unique at this price. I think it's worth a consideration if you're a beginner audiophile, and want to take a gamble at your first purchase. I highly recommend these for musicians or audio engineers. If you're a bit more risk-averse, go for the Hexas. You can't go wrong with it. But these are way sexier.
This IEM punches way above its price point. I has amazing clarity and a great soundstage. It is not too bass heavy or sibilant. Cannot recommend enough
I'm very impressed with these at half the cost of the Timeless AE. The highs are a bit sharp but with some EQ'ing, they have a good overall sound and really good low end for general use. I got them mainly for yard work paired with my phone. The Timeless AE are more technical and seem to have better stereo separation and more forward mids. I can't speak on soundstage as I'm still comparing. If you're looking for audiophile quality sound, go with the AE. If you just want really good all-around IEM's for music, these are a really great pick the the price. Techno/EDM/D&B/Dub all sound great. Jazz is good to go as well. Setting up an EQ app on my Android was easy & works across multiple media players so it adds extra bass in my car as well for Sirius XM and Spotify (Flat Equalizer - Bass Booster from jApp). My wife has the AE's for movies and I've played with them a little. I just got mine today so still tweaking the EQ settings on the phone & PC. I generally prefer over-ear on PC but currently creating profiles to switch between headphones when needed. I'm tired of Windows Bass-Boost screwing with my mids & highs so went with Equalizer APO.
Dioko's are well worth the money. Be sure to figure out which tips seal well.....it's pretty important for low end. I had to steal a set of my wife's (small) barrel-style tips from her Timeless AE and ordered a set of (small) DUNU S&S Eartips from Linsoul so I can give hers back. I'm using these DENU's on the Dioko and now my AE's now. Keeping the factory barrel-style tips in the AE cases as backup spares. (Small) cone-shaped tips just slowly loosened out of my ears.
IEM's themselves are good if a bit quieter than timeless, but eartips are frustratingly horrible, none of the provided ones fit
I got the Diokos on sale and it seemed like a bargain for such a highly praised (although contentious) IEM. However, when I recieved them two days ago it was immediately apparent that the left unit was much more quiet than the right one. I chalked it up to wrongly fitted tips or the source, which was my phone through a dongle dac at that moment. Since then I've tried multiple tips (silicone and foam, both of which seal up just fine) and different sizes, different cables, different devices, different dacs/amps/Interfaces, but to no avail. The left unit also has what I can only assume to be driver flex (Although I know flex on planars is rare, but I can't think of another reason) as whenever I move my head, jaw or barely touch the left iem (Essentially whenever there is a microscopic change in pressure) there is a distinct "clicking" or "popping" sound from within. This only occurs on the left unit. Because of these reasons I have made contact with Linsoul and hope to get a refund for what is a defective product. I have absolutely no idea how they "really" sound as I have not been able to use them as intended and will make no comment on that matter. The shape and fit suited me just fine.
I will update my review to a mid-high score given that Linsoul agrees to take it in return and refund the cost. Afterall, its not their fault and I have the utmost faith that they will do so and that this unit was simply defective. However the Diokos' quality control and potential longevity of its functionality left me disappointed to the point where I wish to spend my money on a different brands other than 7hz. Your mileage may vary and you may be tempted to give them another chance, but this is my personal opinion.
Kind Regards.
Hi Preben,
Thank you for the review.
When you first contacted us via our website, you did not mention that the left unit was significantly quieter. You only mentioned that you think that there is a 'driver flex' when you wore the earphones. We also did not know that this is your first IEM experience.
If there is a 'driver flex' issue, the severity of the issue can be reduced through for instance, changing the ear tips. That is, it is not considered a manufacturing issue of the earphones.
However, if there is an issue with the driver or the earbud, with an obvious 'popping' on the left unit, it may be a manufacturing issue. For that, please send an e-mail to Support@Linsoul.com with your order number, LINSOUL-XXXXXX.
In that e-mail, attach a video to demonstrate the issue faced. We will show it to the manufacturer and send you a new replacement earbud if proven valid.
Once you have sent us the e-mail, you should receive a ticketing number via e-mail again, indicating that the e-mail was successfully sent to us.
We will get back to you within 3 working days.
We hope that clarifies. Thank you.
Planar IEMs praised for exceptional detail & clarity that "compete way above their price point." Customers said sound is precise with wide soundstage, though many note bass is lacking & treble can be sharp without EQ. Fit varies - some find them comfortable while others report they're large. Stock eartips frequently criticized; aftermarket tips recommended.
- 5 stars: 13 (52%)
- 4 stars: 7 (28%)
- 3 stars: 3 (12%)
- 2 stars: 1 (4%)
- 1 star: 1 (4%)
This is probably one of the most resolving, technical IEMs available at the ~100 dollar price bracket. That in itself is an accomplishment. But I also own a pair of Hexas.
The Diokos are better in all the traits mentioned earlier, and harbours better bass soundstage. Whereas on the Hexa, the bass is more closed-off, narrow, and so on. It's been interesting comparing the two, as I have similar expectations for products at similar prices, and they are similar in overall performance, but for very different reasons.
Thing is, the Diokos are just not very well-tuned. Or at least, it is, until you hear the horrific, shrill treble peaks at ~7 and ~12KHz. They ruined the sound and made this IEM pretty unbearable for me until I EQed them. Then, I felt as if I tamed a beast. These are really good with EQ and the comments below also mention that. I find the planar timbre unideal, but not bothersome. Vocals were a tad shaky and everything seemed to have a metallic sheen, with or without EQ, but again, the amount of detail these pair of IEMs can extract is impressive. So perhaps they're not for casual listeners, but for those who want their music meticulously dissected at a reasonable price, and are willing to dive into EQing.
Regarding the Hexas, even though they do have (so-called) BA Timbre, I find that to be less artificial than planar timbre. It's the difference between music sounding "plastic-y" and "metallic-y", the latter of which I notice a bit more. Dynamic drivers are still the golden standard. Otherwise, out of the box, they are better tuned, and owing to their multiple drivers, are better at distinguishing and making distinctive the separate sonic elements of a song in its soundstage. In comparison, the Diokos are wider and a bit more expansive. As a package, out of the box, I'd argue the Hexas are a better product. But I by no means, regret purchasing the Diokos. I've owned them for almost half a year at this point, and still occasionally use them. The fit can be a bit loose, though.
These have their place in the market. The unconventional design, myriad accessories and planar technology make these quite unique at this price. I think it's worth a consideration if you're a beginner audiophile, and want to take a gamble at your first purchase. I highly recommend these for musicians or audio engineers. If you're a bit more risk-averse, go for the Hexas. You can't go wrong with it. But these are way sexier.
I got the Diokos on sale and it seemed like a bargain for such a highly praised (although contentious) IEM. However, when I recieved them two days ago it was immediately apparent that the left unit was much more quiet than the right one. I chalked it up to wrongly fitted tips or the source, which was my phone through a dongle dac at that moment. Since then I've tried multiple tips (silicone and foam, both of which seal up just fine) and different sizes, different cables, different devices, different dacs/amps/Interfaces, but to no avail. The left unit also has what I can only assume to be driver flex (Although I know flex on planars is rare, but I can't think of another reason) as whenever I move my head, jaw or barely touch the left iem (Essentially whenever there is a microscopic change in pressure) there is a distinct "clicking" or "popping" sound from within. This only occurs on the left unit. Because of these reasons I have made contact with Linsoul and hope to get a refund for what is a defective product. I have absolutely no idea how they "really" sound as I have not been able to use them as intended and will make no comment on that matter. The shape and fit suited me just fine.
I will update my review to a mid-high score given that Linsoul agrees to take it in return and refund the cost. Afterall, its not their fault and I have the utmost faith that they will do so and that this unit was simply defective. However the Diokos' quality control and potential longevity of its functionality left me disappointed to the point where I wish to spend my money on a different brands other than 7hz. Your mileage may vary and you may be tempted to give them another chance, but this is my personal opinion.
Kind Regards.
Hi Preben,
Thank you for the review.
When you first contacted us via our website, you did not mention that the left unit was significantly quieter. You only mentioned that you think that there is a 'driver flex' when you wore the earphones. We also did not know that this is your first IEM experience.
If there is a 'driver flex' issue, the severity of the issue can be reduced through for instance, changing the ear tips. That is, it is not considered a manufacturing issue of the earphones.
However, if there is an issue with the driver or the earbud, with an obvious 'popping' on the left unit, it may be a manufacturing issue. For that, please send an e-mail to Support@Linsoul.com with your order number, LINSOUL-XXXXXX.
In that e-mail, attach a video to demonstrate the issue faced. We will show it to the manufacturer and send you a new replacement earbud if proven valid.
Once you have sent us the e-mail, you should receive a ticketing number via e-mail again, indicating that the e-mail was successfully sent to us.
We will get back to you within 3 working days.
We hope that clarifies. Thank you.
If you have never used planar IEMs this might be kind of a new experience to you. They are well balanced but for some people they could be too bright. I recommend using them with NO EQ right out of the box and, once your ears get accustomed, just then turn on the EQ to suite your taste. I have read that custom eartips are a must, tho I have not tried changing them. I tried them in a balanced setup and... did not find any benefit.
Really cool looking and nicely fit inside my ears! great audio and a worthy cop.
They Look good, Made out of good materials, sound amazing, but they are quite large for my ears. I had to use the smallest size silicone tips just to fit them.
I have had all manner of IEM/planar/over ear headphones/ headphone amps etc. and these impressed me and not just due to the price point. They compete way above their price point. I would change the ear price to an aftermarket memory foam and this seems to add quite a bit to the sound. A very pleasant surprise and recommended.
The Salnotes is an amazing listening experience, perfect for a wide range of uses and with punchy bass but comfort with any other than the biggest size of eartips for me is barely there, with that aside once I found the size for me I haven't had any issues.
I would recommend these and I'm looking forward to what they make next.
This IEM punches way above its price point. I has amazing clarity and a great soundstage. It is not too bass heavy or sibilant. Cannot recommend enough
I'm very impressed with these at half the cost of the Timeless AE. The highs are a bit sharp but with some EQ'ing, they have a good overall sound and really good low end for general use. I got them mainly for yard work paired with my phone. The Timeless AE are more technical and seem to have better stereo separation and more forward mids. I can't speak on soundstage as I'm still comparing. If you're looking for audiophile quality sound, go with the AE. If you just want really good all-around IEM's for music, these are a really great pick the the price. Techno/EDM/D&B/Dub all sound great. Jazz is good to go as well. Setting up an EQ app on my Android was easy & works across multiple media players so it adds extra bass in my car as well for Sirius XM and Spotify (Flat Equalizer - Bass Booster from jApp). My wife has the AE's for movies and I've played with them a little. I just got mine today so still tweaking the EQ settings on the phone & PC. I generally prefer over-ear on PC but currently creating profiles to switch between headphones when needed. I'm tired of Windows Bass-Boost screwing with my mids & highs so went with Equalizer APO.
Dioko's are well worth the money. Be sure to figure out which tips seal well.....it's pretty important for low end. I had to steal a set of my wife's (small) barrel-style tips from her Timeless AE and ordered a set of (small) DUNU S&S Eartips from Linsoul so I can give hers back. I'm using these DENU's on the Dioko and now my AE's now. Keeping the factory barrel-style tips in the AE cases as backup spares. (Small) cone-shaped tips just slowly loosened out of my ears.
IEM's themselves are good if a bit quieter than timeless, but eartips are frustratingly horrible, none of the provided ones fit
I got these in the 11.11 sale, i was weary of the reviews being mixed online. As soon as i got them i removed the stock ear tips and put some on from another pair of iems and boy does that make all the difference,
These are really good earphones and i think a lot of the issue based on reviews are based on stock tips.
In terms of sound these are fantastic, i have a pair of Goldplanar headphones and they actually match if not beat them.
Bass is good (with the right tips) there is a decent amount of sub bass it is controlled but i have found that with the Goldplanar headphones as well
Mids are only slightly recessed giving a nice tone to the bass without making the highs sound to piercing.
Highs are wonderful they are slightly forward but all the frequencies are balanced in these.
Resolution is excellent and the sound stage is so wide both horizontally and vertically. Each instrument sounds so life like and voices are spectacular.
Sting instruments shine in these iems.
I am of the mind that you shouldn't have to pay through the roof for planar drivers and these are a great step up from the 50USD range currently available, so don't worry if you are unsure just change the ear tips and you will love them. It does go without saying what you listen to them through helps but i would recommend the Fosi audio K5 pro (and for those that want something on the go the trn bt20xs sound great with these)
After a couple days my phone just fell and I broke it but other than that I enjoyed it
I've had generic Senheizer IEMs and wanted to improve the quality of music and game sounds. Even though Salnotes Dioko sound pretty decent, the sound volume is much lower, making it a bad choice for gaming. If you only plan to listen to some music, that might be an OK choice
This is my first IEM. I am used to having rather cheap but reliable earphones. However when it comes to speakers I become picky quickly. I wanted something that satisfies the need for quality without going broke.
For me this is "A whole new level". Just pure, not muddy, not shouty. Might be even a bit too sharp at some moments but it never fails to amaze me. I do not think it lacks much in the terms of bass. I am someone who loves their bass and that shows in my car as well. But this does not need much from me. Although slight EQ-ing is issued but nothing over the top. Most of the time it will be used with an iPhone, but when I arrive home I will put this thing on a Videoton RA 6386-S amplifier and just have a blast.
Either way, the resolution it provides is great and engaging. I can recommend it to anyone.
I'm barely a few hours into the break in period and I love the sound. Clean, clear and detailed is what I have to say even this early in. I don't have a problem with the amount of base as some reviewers do. Some even mention the over driven muddy base heavy headphones they are used to. These have a balance that makes you want to keep listening. With these you are hearing the music, not some marketing driven audio war. It's clean, simple beauty.
7Hz x Crinacle: Salnotes Dioko
This is my first 100€+ IEM and I love it. Feels like a quality product. The detailed sound is good, but the bass out of the box is a bit lacking. Pairing this with my ifi ZenDac and its truebass 10dB sub 200hz boost brings it on par with more expensive gear.
Good value, but if you have more money to spend, get the timeless.
Very impressed by the clarity and detail. Compared well to headphones well over the price range. Bass is a bit lacking in volume (but quite precise). Only main concern - the choice of eartips provided lacks sufficient range.
Fit is fine. Very detailed but thin in lower mids. Won't satisfy bass heads... Nice addition to the collection.
7Hz x Crinacle: Salnotes Dioko
not good dont buy
Hello there,
We are sorry that our product aid not satisfy you.
An affordable and powerful performer, the 7HZ Salnotes Dioko earphone features a newly developed 14.6mm dual-cavity planar diaphragm driver. This planar magnetic diaphragm has been modeled and engineered to utilize the most efficient magnetic circuit structure and ribbon distribution for a uniform sound. The speed of the planar magnetic diaphragm driver provides a true audiophile sound character and gives you outstanding clarity and detail in every note. The large 14.6mm diaphragm size further increases the surface area for reduced harmonic distortion, meaning you can have higher audio resolution across all volume levels.
But we are sorry that this may not be suitable for everyone's ears, we have reported your situation to the manufacturer, and it will get better and better in the future.
Thank you for your support and understanding.
I definitely recommend having a listen to them first if possible, I personally love the tuning, but could see it being a tad treble high for some people. Great bass and overall detail. Overall I love the sound, build and design (the housing on the IEMs are on the heavy side so again, check them out first to make sure they suit your needs).
Good bass and good detail retrieval. Just as promised.
What is the purpose of the many different ear tips? They do vary in size which I assume is for finding the right fit. But they also vary in the size of the opening. Why is this? Is it meant to tune the sound of the EIM? If so is there an explanation for what kind of effect each tip is supposed to have? I want to choose the best one that perhaps Crinacle himself would choose.
Hi there,
The different ear tips cater to various ear sizes for a comfortable fit and can influence sound quality - larger openings may allow more ambient sound, while smaller ones can enhance bass and isolation. Ultimately, it's all about finding the perfect fit and sound balance for your ears, so feel free to experiment based on your personal comfort and sound preferences!
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This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
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We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
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For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
30-Day Return Policy
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.