Hello there,
We are sorry that the product you ordered from us is defective.
Our manufacturer will inspect and repair the products in the order they are received from customers, and this process will take a long time. We also appreciate the patience you have given us during this process.
After checking back and forth with the manufacturer, we were told that your product has indeed been fully tested and repaired, and we are only sending the product back to you after confirming that the problem has been resolved.
If there are still problems with the product, we also hope that you can share the video that can explain the problem to us. Please rest assured that we will properly handle and solve it for you.
We deal with your problem in accordance with the warranty policy of our website. If you have any questions about the policy, we sincerely recommend that you read it carefully to avoid misunderstandings.
https://www.linsoul.com/pages/terms-and-conditions
At the same time, we are still actively working with you to resolve this matter through email.