TWISTURA CHENXI
Headphone Upgrade Cable
- No ETA, shipped out sequentially. Check with us.
Shipping time estimate. Pre-order items are non-cancellable and non-refundable.
Pre-order detailsRecommended products
Complete your setup. Choose your options and add without leaving this page.
Optional pairings. A cable and ear tips are already in the box.
Overview
The details behind TWISTURA CHENXI.
Lunar Clarity
“Chen Xi” shines with a moonlit silver sheen and a fine metallic texture. Its braided hybrid conductors deliver clear, detailed tones with a smooth high end. The open soundstage and precise imaging make it perfect for intimate female-voice recordings, offering both resolution and spaciousness.
Premium Conductor Blend
At its core, the Chen Xi cable comprises four conductors braided from seven strands of 0.08 mm oxygen-free copper, one conductor braided from seven strands of 0.10 mm copper alloy, and two conductors braided from fourteen strands of 0.05 mm silver-copper alloy. Encircling this inner bundle are ten bundles of twenty-one ultra-fine 0.05 mm graphene-silver strands, all enclosed within a transparent PVC sheath.
Artisanal Weaving & Durability
Each conductor wears its own layer of insulation before our artisans weave them into a supple yet sturdy braid. This meticulous construction increases tensile strength and resists kinks, ensuring the cable stays flexible during wear and remains tangle-free when stored.
CNC-Crafted Metal Accents
We machine the splitter, cable slider, and interchangeable plug housings from aerospace-grade aluminum in a single CNC operation. A sandblasted, anodized finish yields a smooth, matte surface that resists scratches and fingerprints, so these components look and feel premium for years to come.
Interchangeable Plug System
A four-slot rotary-lock mechanism lets you swap effortlessly between the 3.5 mm single-ended plug and the 4.4 mm balanced plug. Each connector locks firmly in place to guarantee consistent signal transfer across a variety of players, DACs, and amplifiers.
Stable 0.78 mm 2-Pin Connection
The cable terminates in precisely engineered 0.78 mm 2-Pin connectors that insert smoothly and hold your IEMs securely. An over-ear routing further stabilizes the fit, ensuring comfort and reliability during long listening sessions.
Technical details
- Brand
- Twistura
- Model
- Chen Xi · 尘兮
- Color
- Silver (Silver-Copper Alloy, Copper Alloy & Oxygen-Free Copper Graphene-Silver Hybrid Braid)
- Cable Core
- 2-core, 546-strand
- Interchangeable Plugs
- 3.5 mm & 4.4 mm
- Pin Type
- 0.78 mm 2-PIN
- Length
- 1.20 m ± 0.03 m
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Customer reviews
What listeners say about sound, fit and everyday use.
I bought this to match a pair of kiwi Ears Halcyon but in a mean time I decided to use the cable with my Kiwi Ears X B_Media: Chorus and I found two problems one is the ear hooks don’t stay in place even when I’m just sitting at my desk playing games or in taking a call the second problem is that the 2 pin connection is to long and sticks out a little making me feel like they might snap off at any moment during use practically making this cable unusable
Hi Jose,
We sincerely apologize for the unpleasant experience you have had.
Regarding your feedback, we have carefully recorded the issue. For the ear hook stability, we would like to note that different ear shapes and wearing habits may affect how securely the ear hooks stay in place. We will also forward this feedback to our product team for further evaluation and improvement.
In addition, the TWISTURA CHENXI and Chorus 2-pin connectors are designed to be compatible and can be used together properly. However, we fully understand your concerns regarding firmness and security during real-world use, especially during long listening sessions or movement. We sincerely apologize for any discomfort this may have caused.
Your feedback regarding the structural appearance and the protruding length of the connector has also been noted. This is very valuable for our future product optimization, and we will pass it on to the relevant teams for further design and detail improvements.
Thank you again for your honest feedback, and we sincerely apologize for any inconvenience caused.
Cable is a bit stiff for my liking, expected it to have significantly less memory for something this expensive. Earhook design is a complete disaster. the twist direction is not mirrored for the section that sits on the ear so while the right earhook naturally angles left, which ensures greater coupling to the ear, making it quite stable; the left earhook also naturally angles left, and unfortunately left of my left ear is nothing so the slightest movement of my head liberates the earhook from my ear and now I feel this loose cable dangling by my ear. This problem is exaggerated by the stiffness of the cable, and if it were a lot softer, a slight left angling wouldn't have mattered. The interchangeable connectors are nice in that they are relatively compact for what they are. However the ergonomics are unacceptable for this $100 cable.
Dear Customer,
Thank you for your honest review of our product, TWISTURA CHENXI.
We apologize for the inconvenience you experienced with the cable and earhook design. We understand how frustrating it can be when a product does not meet your expectations. We appreciate your feedback and we will definitely take it into consideration for future improvements.
If you have any further concerns or questions, please do not hesitate to reach out to us. We would be more than happy to assist you.
Thank you for your support.
Your order
Which countries do you ship to?
We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. You may clarify this with our team to check whether Standard Shipping is available to your country.
We cannot ship to addresses that are "PO boxes or APO/FPO".
*Note: Generally, we can only do Selected Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few.
This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.
How much does shipping cost?
We have two shipping methods - Standard Shipping and Express Shipping.
Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 270USD, Express Shipping is free*.
*This applies for most countries. However, large items such as headphones and desktop DAC/AMPs (e.g. HarmonicDyne G200, MUSICIAN MDP-2, and etc.) are excluded.
Shipping fees exclude import taxes or processing fees that may be applicable for your country. Linsoul is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for thetwo-way freightcharges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.
Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes.No refundwill be processed for such cases.Standard Shipping via YunExpress is a tax-inclusive option for some countries. However, Linsoul will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Please contact us before placing an order, should you have any queries regarding shipping.
How long does it take to receive the order after it is placed?
For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products.
Customized items will take a longer time. Please contact our staff for more information.
On normal non-sale days, once your parcel has been shipped out:
- For Standard Shipping, it takes about 2-4 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country, its customs and other factors.* The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to Express Shipping or keep the waiting time in mind.
- For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances
What happens if the parcel has been shipped but not delivered?
First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.
Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
- Wrong address or phone number provided by recipient
- Recipient was uncontactable when courier company contacted
- Refusal to sign for the package by recipient
- Lost or damaged parcel because recipient opted for “no-signature delivery”
- Refusal to pay for the local tax/processing fee by recipient
- Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Linsoul will only refund the amount of your order after deducting the two-way shipping fees incurred.
What shipping companies do you use?
We collaborate with these courier companies:
- Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
- Express Shipping: DHL Express, FedEx and SF Express
How do I get help for my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.
As our Support Team might not be available during non-working days and weekends, please place your order wisely.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (Support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.
For faulty/missing items, please send an email to support@Linsoul.com for after-sale services. The following details are required.
- Send an email to support@Linsoul.com with an appropriate Subject Title
- Provide your order number and state the issue clearly
- Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.
If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, Linsoul reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.
For other queries, the fastest way to contact us is via our website or Discord
Linsoul Audio will not be responsible for parcels that have been damaged during the transit process.
Do I get tracking details for my order?
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.
For more than 1 orders placed under the same account and shipping address, Linsoul will automatically combine the orders and ship them out via one tracking number. Should you have special requests to have the orders shipped separately, please kindly contact us via Discord or our website's chat. We will do our best to help.
How do I cancel my order?
Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order. Orders that have been shipped cannot be cancelled and modified.
As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.
Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@Linsoul.com) or website chat. We will help you with the changes if that could be done.
Can I return an opened item?
Request a return within 30 days of delivery while the product is factory-sealed. Contact support for instructions before returning anything.
Where should I send the product for the return process?
To initiate the return shipment, kindly send an email to support@Linsoul.com within 30 days upon receiving the sealed product(s). The RMA form and details will be provided to you via email.
When must the product be returned after receiving the RMA form and details?
After receiving the return instructions from us via email, kindly arrange the return shipment of the parcel within 5 working days, and update us with the tracking link via email again. Failure to do so will result in a cancellation of the return process.
When will I receive my refund after returning the product?
In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days. Refunds may incur a currency exchange loss or transaction fee, depending on your source of payment (e.g. Bank or PayPal). Linsoul will not be responsible for such fees.
What warranty applies?
Most products come with a 1-year warranty; cables and accessories have shorter or separate terms.
Processing Time
This product is currently in its pre‑order period. Pre‑orders apply to items not yet in stock, and shipping will begin once they arrive. Processing times are estimates only.
Pre-order Period:
- No ETA, shipped out sequentially. Check with us.
Note:
- No cancellation of orders once ordered.
- All orders to be shipped out sequentially.
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